Returns and Refunds
Return Period:
We understand that sometimes customers need more time to evaluate their purchase. Therefore, our return policy allows customers to return products within 15 days of receipt
At www.jossepo.com we strive to provide the best possible shopping experience. That's why we have implemented the following return policies to ensure your satisfaction.
Return conditions:
- Items must be returned in their original condition, unused and with all original packaging.
- Final sale items are not eligible for return unless defective items.
- Return shipping costs are the responsibility of the customer, unless there is an error on our part or a defective product.
- Please contact our customer service before returning a product for specific instructions.
Defective products :
In the event of defective products, we will replace the product without shipping costs.
Exceptions:
Any product returned damaged or unfit for sale will not be accepted and will be returned to the sender.
Refunds:
Refunds will be issued after receipt and inspection of returned items. Refunds do not include initial shipping costs.
We strive to make the returns process as simple as possible to ensure customer satisfaction. Thank you for doing business with us.
Reimbursement Process:
Once the returned product is received, the refund will be made to the payment method used by the buyer. The refund will be made directly to the buyer's bank account or PayPal account.
We appreciate your trust in www.jossepo.com and are committed to ensuring your satisfaction with every purchase. For any additional questions or concerns, please do not hesitate to contact our customer service.